So far this week we’ve seen generative AI come to CRM from Salesforce and to customer service chatbots from Forethought – and that’s just the ones I’ve covered personally. Today, we look at ThoughtSpot’s generative AI entry, which lets you query your data using natural language to get text or a graph back, as appropriate, with the correct response.
This is an approach that Thoughtspot has been working towards for years. In 2019, when I spoke to the company on the occasion of its $248 million Series E – at the time the company was valued at $1.95 billion – it was already using AI to turn plain
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