Get your product and customer success teams on the same page to improve net retention

Bryan House
Contributor




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Bryan House is the SVP of product and customer success at Elastic Path, where he leads the UX, product management, enablement and customer success teams.


It’s easy to say things like “We’re customer obsessed,” but statements like that are hard to actually execute. In many companies, the product and customer success teams are separate entities, and when they don’t work together, there will arise a dynamic that can cause all sorts of problems for the customer, which can lead to diss

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