Empathy is essential for building a loyal team, says Kolors co-founder Anca Gardea

Whether you’re riding a chicken bus in Nicaragua or a Greyhound in the United States, intercity bus travel is rarely a glamorous affair. Despite its essential nature in moving people for vacation, visiting family and business, this particular mode of transportation has often been reduced to its most essential components — plenty of seats, wheels, an engine and a driver — in order to make the most amount of profit for the least amount of effort.
In Latin America, advancements in technology coupled with a growing middle class with more disposable income have opened up the bus industry for disrup

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