Proving that contact center tech remains desirable, Invoca raises $83M

Invoca, a platform that uses AI to analyze calls for marketing, sales, and customer agent training purposes, today closed an $83 million funding round that values the company at $1.1 billion post-money. Invoca has raised $184 million to date, the bulk of which is being used to support product development focused on Incova’s contact center offerings, international expansion, and potential acquisitions, according to CEO Gregg Johnson.
There’s evidence to suggest that poor customer service experiences, like long hold times, can affect revenue. Unfortunately, the pandemic continues to

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