Customer service automation startup Lang lands $15M

The customer experience is one of the most important focus areas for businesses. According to PwC, among all customers, 73% point to experience as an important factor in their purchasing decisions, behind price and product quality. But the pandemic increased the workload of support teams, making it more difficult to hire customer service agents and keep the attrition low while maintaining a high bar for customer experience. The average contact center turnover rate is as high as 45% — at least twice that of other departments.
There is no silver bullet. But Jorge Penalva is a strong propon

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