Are your product and service teams creating value for customers?

Bryan House
Contributor




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Bryan House is the SVP of product and customer success at Elastic Path, where he leads the UX, product management, enablement and customer success teams.


Those of us who have seen software transition from perpetual licenses to recurring revenue SaaS businesses know there’s been a fundamental shift in how revenue is earned over time. Recurring revenue businesses have to prove their value and win the customer’s trust every day. It’s no longer enough to rest on the laurels of a high-value

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