How to prevent an ‘operational catastrophe’

Julia Ivzhenko
Contributor



Julia Ivzhenko is head of operations at Futurra Group, an IT company with Ukrainian roots that develops math service MathMaster.


Developing a fast-scaling business with a supply side in the early stages requires growing with high dynamics and little resources. Operational mistakes while scaling might have an exorbitant price.
We faced it when we decided to break into edtech and launch an education app that aims to provide experts the ability to answer millions of students’ requests in an online chat, almost instantly.
We started

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