As email has becomes an increasingly clogged communication mechanism, businesses looking for more direct ways to communicate with their customers in a B2B context have been turning to Slack, Microsoft Teams, Discord and other channels. But tracking those conversations and making sure they get directed to the right people is challenging for businesses.
That’s where Pylon, an early stage startup, comes in. It helps companies manage, prioritize and direct messages from these channels to the right people, even working with tools like Zendesk to create tickets when it makes sense.
Today Pylon annou
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