Parloa raises $21M to add a little automation to contact centers

It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021.
That’s good news for the vendors selling contact center automation software. VCs believe that to be the case, certainly, judging by recent investment upswing. Startups including Invoca, Replicant, PolyAI and Observe.ai have raised hundreds of millions of dollars from backers over the past ye

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