Musk’s ‘Twitter Files’ offer a glimpse of the raw, complicated and thankless task of moderation

Twitter’s new owner, Elon Musk, is feverishly promoting his “Twitter Files”: selected internal communications from the company, laboriously tweeted out by sympathetic amanuenses. But Musk’s obvious conviction that he has released some partisan kraken is mistaken — far from conspiracy or systemic abuse, the files are a valuable peek behind the curtain of moderation at scale, hinting at the Sisyphean labors undertaken by every social media platform.
For a decade, companies like Twitter, YouTube, and Facebook have performed an elaborate dance to keep the details of their m

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