Use customer health data to grow and forecast NRR

Kellie Capote
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Kellie Capote is chief customer officer at Gainsight, where she leads the entire post-sales organization, including customer success management, support, professional services, and the CS Ops & Scale teams.


An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will answer. Otherwise, you might be in for an unpleasant surprise. For this reason, effective prosecutors and defense attorneys engage in various pre-

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