Operative Intelligence helps contact centers figure out what customers really need

A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence helps contact centers figure out what customers want more quickly, improving automated inquiries and cutting down on wait times. The Melbourne and Los Angeles-based startup announced today it has raised $3.5 million in seed funding led by Bonfire Ventures with participation from Wonder Ventures.
Operative Intelligence was founded in 2019 by brothers Peter and James Ianesk, who have spent 25 years working in customer service and contact centers.
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