Twilio lays off 11% of its staff as it aims for profitability in 2023

Twilio today announced that it will lay off 11% of its workforce — between 800 and 900 people across its staff of over 7,800 — as the customer engagement platform looks to rein in costs during the broader economic downturn. In a message to staff, CEO Jeff Lawson called the layoffs “wise and necessary,” blaming them partially on Twilio’s rapid growth over the last several years and “[lack of focus]” on key priorities.
“I take responsibility for those decisions, as well as the difficult decision to do this layoff,” Lawson wrote in a letter se

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