The VC who helped incubate Discord has quietly spun up an autonomous contact center startup

Customer service is a huge industry. Meanwhile, across many sectors, employees remain hard to find, so it’s no surprise that a lot of startups have emerged to help companies offer a better experience for their customers through advanced tech; there’s money in them thar hills.
Many have begun to turn to chatbots, but these rely on a so-called manual flow, in which case a kind of decision tree is created by populating conversational blocks that help the bots fulfill customers’ requests based on certain triggers. The bots typically buy the company time while allowing it to gathe

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