After several bruising months, industry analysts see Zendesk sale as pressure release

When Zendesk announced it had been acquired by a consortium of private equity firms on Friday for $10.2 billion, it seemed a sudden and jarring end for a company that had once pioneered customer service in the cloud, especially since the organization had recently vowed to stay independent.
But there had been a lot going on with Zendesk leading up to Friday’s announcement, including a battle with activist investor Jana Partners over a number of issues. For starters, the company turned down a $17 billion offer in February, which you will note is substantially higher than the final selling price,

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