Customer support management platform Assembled lands $51M

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates with participation from Emergence Capital and Basis Set Ventures. CEO Ryan Wang says that the new capital will be put toward product development, including schedule optimization algorithms and integrations with HR software, and launching an initiative, CX Scholars, that’ll commit a percentage of Assembled’s revenue to continuing education for support workers.
The pandemic placed an outsiz

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