Zoom dives deeper into intelligent customer service with Solvvy acquisition

Zoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service. Eventually the deal fell apart when the stock price plunged, but Zoom’s desire to get into customer service, one way or the other didn’t diminish.
Earlier this year, the company announced a new customer service solution, which would take advantage of existing Zoom capabilities. As the company wrote in a blog post announcing the new service:
Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate

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