Kustomer, the CRM startup acquired by Meta last year for $1B, spins out on a $250M valuation

Meta’s grand experiment in building an enterprise-ready customer service platform has come to a close: the parent of Facebook has officially spun out Kustomer, the CRM startup it acquired last year for around $1 billion.
The new entity is starting life with a new infusion of $60 million from previous backers Battery, Redpoint and boldstart, and a major chop into its previous valuation — it’s now at $250 million, said one report last week forecasting today’s news, a figure not disputed when I asked CEO and co-founder Brad Birnbaum about it earlier today. Birnbaum will st

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